AutoStar of Asheville Customer Testimonials

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DealerRater Apr 22, 2024

They were very much on top of everything. Emily met us at the vehicle we were interested in. After a test drive, we completed the paperwork and were on our way. They even put some gas in the tank for us!

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DealerRater Apr 21, 2024

Check in was easy, the waiting room was fantastic. Service was excellent and everyone was super friendly and helpful!

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DealerRater Apr 20, 2024

Great team! Highly recommend them to anyone. Serviced my honda easily and in a timely fashion.

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DealerRater Apr 20, 2024

Overall experience was excellent. The salesman, Ben, was extremely helpful. All questions were answered to my satisfaction which helped me make my decision easier.

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Google Apr 20, 2024

Brandon was FANTASTIC! The whole team was fantastic. Quick and easy process, we were treated with respect, all of our concerns were properly addressed, and we left very satisfied. Couldn't recommend autostar of waynesville enough!

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DealerRater Apr 20, 2024

Great service. Clean service area. Friendly people.Service was very quick.Easy to make the at.

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Google Apr 19, 2024

Very friendly. Helped me in any way possible to get a car.

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DealerRater Apr 19, 2024

They did very good with customer service. Listened to the needs we wanted with the vehicle. Service was great.

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Google Apr 19, 2024

Daniel and Connie have been so helpful and kind, your customer service is very highly rated

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DealerRater Apr 19, 2024

Everything was pretty helpful and one strong team help to pick my dream car . Great teamwork

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DealerRater Apr 19, 2024

Star Auto was great every person there was courteous and helpful! It was a pleasure doing business with them thank you!

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Google Apr 19, 2024

We just purchased a pre-owened Honda CR-V and the process from start to finish was incredibly accommodating and smooth. We live 2 hours away so were able to begin the financing process from home. When we told them we were on the way, within 45 minutes they had our car outfront and ready for us to test drive and a member of the team (Brandon) ready for us to go over all the details and test drive. Overall, an incredible buying experience that did not give off the typical "used car sale" feeling. We were treated respectfully.

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DealerRater Apr 19, 2024

Excellent experience! Service was perfect, communication was fast and friendly, and quality of the car purchased was fantastic. Couldn't recommend Brandon at AutoStar any more!!! The entire team made us feel valued and comfortable from start to finish. Thank you!!

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DealerRater Apr 18, 2024

Ben was the best salesman he didn't just try to sell me a vehicle he helped me find exactly what I was wanting and never tried to pressure me into buying, that's what kept my business. Thank you Ben!

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DealerRater Apr 18, 2024

Waynesville Autostar worked with me in repairing my Jeep Wrangler. Service advisor David Rogers kept me well informed and the work was completed promptly and efficiently.

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Google Apr 18, 2024

Connie and Marybeth are an awesome asset to the team at this location! They went above and beyond to make sure everything went smoothly with my service and helped with any questions I might have had! Thank you!

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Google Apr 17, 2024

Great service. Quick turnaround time at a reasonable price!

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DealerRater Apr 17, 2024

We were well taken care of in buying our new Dodge Ram truck and appreciated their willingness to work with us in financing and pricing within our budget.

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Google Apr 16, 2024

I want to thank you and everyone at your Auto Star Dealership for, by far, the best experience I have ever had at a car dealership and purchasing a vehicle. EVERYONE was very courteous and professional .EVERYONE! You are very lucky to have a team like that and it was a pleasurer to work with everyone on this transaction. Thanks again for providing service above and beyond any expectations. Ric Sutterlin- Michelin Tire - Tire Design

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DealerRater Apr 14, 2024

They are so sweet and will work with u on any payments plan u can do thanks again

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DealerRater Apr 14, 2024

Patient and very helpful. Explained everything step by step of the buying processes. Love my new Jeep!!!

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DealerRater Apr 13, 2024

Fast, friendly, efficient service. Nice waiting area. Excellent service experience. Highly recommend this dealership for service.

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DealerRater Apr 13, 2024

competent, friendly and quick service.. Aaron kept me informed throughout the process. water pump replaced and my car is back to running smoothly . thanks

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DealerRater Apr 12, 2024

I can’t thank the staff that made it happen when I drove in with a problem. I left with my car fixed and a second appointment for Monday to do 4 new tires, alignment, oil change and I will be all set for my trip up North. I didn’t think anyone could make this happen. I am a new customer as I just moved to North Carolina in October. Great Service

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Google Apr 12, 2024

repairs were made in a timely matter

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Google Apr 12, 2024

Great service, would highly recommend.

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DealerRater Apr 12, 2024

Very friendly answered all my questions process very efficient very knowledgeable staff website easy access

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DealerRater Apr 11, 2024

I was in a bad accident on 3/22/24, my Jeep Latitude was totaled. The next week I went to Auto Star in Hendersonville to see what was available in the pre-owned vehicles. There I met Alejandro Rodriguez. This young man was very empathic to my predicament, he understood that I was looking and didn't know what I would be getting as a settlement on my totaled car. He asked what I was looking for, price range and milage. He went out of his way to show me what he had in the Jeep Cherokees there. When I was leaving I ...

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DealerRater Apr 10, 2024

Had a great experience purchasing a first vehicle for my daughter. Brandon was extremely helpful, attentive, and knowledgeable.

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DealerRater Apr 10, 2024

Great service!!! Appreciate getting me in so soon and great job fixing the drivers side tire

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Google Apr 10, 2024

Holly and Cody went way above to meet our need. Service communication is excellent.

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DealerRater Apr 10, 2024

Very friendly and helpful they made sure I got the deal I wanted very professional

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DealerRater Apr 10, 2024

A very pleasant buying experience. Relaxed atmosphere with friendly folks. After my purchase, prepared my vehicle with a tank of gas and cleaned it up.

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DealerRater Apr 10, 2024

Gabe was really helpful. He did everything he could 2 get me in a reliable truck. Thanx Gabe you made it happen

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DealerRater Apr 10, 2024

Everyone there was nice and friendly nothing bad to say the service was very good

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Google Apr 10, 2024

2nd vehicle we have bought there. Will buy many more (as long as Jenni stays the finance guru). We truly enjoy seeing folks we know there. Nick was a super knowledgeable sales fella and was attentive without hovering like a vulture. This experience was even better than the first.

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DealerRater Apr 9, 2024

After being continually spammed on craigslist, while trying to sell our Jeep, Jaylynn reached out to us and gave us a fair offer. She was kind and understanding, and went out of her way to make the transaction as smooth as possible. We are two states away so I did have some reservations. We connected within two days And the deal was flawless. I definitely would consider her a friend. She even mailed my jacket back (which I had searched for but obviously missed). Now that is care! Thanks for everything, Jaylynn. You made an emotional experience doable! Side note: ...

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DealerRater Apr 8, 2024

Gio D. was very helpful and found the exact car that I needed. thank you Gio

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DealerRater Apr 7, 2024

I was very please as always with my, service. They always take great care of my vehicle, and treat me with great respect. They are very professional.

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Google Apr 6, 2024

The job was done right. I appreciate that

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Google Apr 6, 2024

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Google Apr 6, 2024

Spur of the moment purchase fast and easy. Emily was great

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Google Apr 5, 2024

EVERYONE was so kind and helpful. The repair was done expeditiously.

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DealerRater Apr 5, 2024

The service department was extremely professional and kind! I will return to this dealership for future visits!!

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Google Apr 5, 2024

We drove 2 hours to look at a used car they had in inventory. Upon arrival we worked with Noah. Noah was outstanding … very friendly and knowledgeable about the car and efficient on the entire transaction. We got a great price on our trade and our purchase, far better than what we received elsewhere. I highly recommend contacting Autostar and asking to work with Noah!

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Google Apr 4, 2024

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DealerRater Apr 4, 2024

Very helpful and persistent in finding the right match for us for both the vehicle and the financing

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DealerRater Apr 3, 2024

I have been dealing with this dealership for many years and always have had a positive experience. They are friendly and make you feel comfortable asking questions.

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Google Apr 3, 2024

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DealerRater Apr 3, 2024

Very prompt with ordering the part and completing the repair when we had a tight deadline.

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DealerRater Apr 3, 2024

Was great all workers friendly an kind always great to deal with an be around

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DealerRater Apr 3, 2024

This was the best and easiest car buying experience I've ever had. Nathan was great, as well as the managers and finance people too. I would highly recommend Nathan and this dealership!

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DealerRater Apr 2, 2024

The most stress free and friendly experience. JJ took my worries away and explained every part of the process for me. Being from New Zealand I am new to the sale process and she made sure everything was good to go from start to finish. Thanks so much JJ I’ll be sure to purchase a new vehicle with you when I return!

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DealerRater Apr 1, 2024

Gabriel was a pleasure to deal with ahdtook the time to answer all questions and went above and beyond as I was buying the car site unseen out of state! I would rate him the highest scores possible!

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Google Apr 1, 2024

We have had our vehicle in for repairs several times and each time we have been treated with professional staff and very nice. Cody even took our car and got in the back to try to figure out where rattle was coming from. Although problem is still there, he told us to give it some time and if it was not fixed to bring it back. He said he would not stop until he found it. He is a great guy and we rate him a 10.

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DealerRater Mar 31, 2024

My schedule service was quick and painless. Drive in check in is awesome. Brian kept me updated and sent me on my way in less then 1 hour. See you soon.

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Google Mar 31, 2024

Dealt with Noah first. Very pleasant young man. Not pushy at all. Very personable. Made me feel very comfortable. Saul sales manager was Also so helpful. He made it happen. I got my Jeep thanks to them !!!!

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DealerRater Mar 31, 2024

Place was nice well kept staff was willing to work with me any way they could and I love the new car

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Google Mar 31, 2024

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DealerRater Mar 30, 2024

Very pleasant. Made my first buying experience easy easy. Will absolutely come back for another buy.

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DealerRater Mar 30, 2024

Always the BEST, greeting with a smile and fast and efficient! Thanks for the GREAT SERVICE!

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DealerRater Mar 29, 2024

Had an excellent experience. Very comfortable, honest process that ended with a confident purchase. Noah made it fun and painless to get the car we wanted.

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DealerRater Mar 29, 2024

Overall, this dealership has been very good on servicing our car. We drive almost 45 minutes to have our car serviced at this location. We had rotors replaced and an oil change. We were not given the choice on the oil used for the car; synthetic was used, but we would have rather had regular oil. $95.00 dollar is outrageous for an oil change.

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Google Mar 29, 2024

Great customer service! Holly was very helpful and got me in last minute for an inspection. The service was quick and everything was super easy. There was an issue when payment came but that is due to my fleet management card but they took care of all of that with the management company and had me on my way.

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DealerRater Mar 29, 2024

They were really patient and understanding of my situation with needing a co-signer they helped out and held truck for me didn’t harass me into buying anything they all said when I’m ready come down they will get me into something I will definitely buy from them again

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DealerRater Mar 28, 2024

I sold my car online and JJ made the whole process clear and easy. She’s honest, hardworking and fair. Would do business with her again!

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DealerRater Mar 28, 2024

Juan is a very good person to work with on any deal he gets things done

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DealerRater Mar 28, 2024

Friendly, easy process. Good people. I cant say enough about the laid-back environment and didn't feel like I was being forced into anything. I have bad credit and they still found a way to help.

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Google Mar 28, 2024

I am 100% satisfied with My Purchase with AutoStar of Waynesville, NC. The Service Department (Brian Sullivan and Cody Beane) have been working with Me with a issue and have gone above what some places would do for a Customer. I have all faith that this issue will be resolved. I hope AutoStar knows what a asset both Brian and Cody are to Their Business. Thank You everyone from Sells, Financing, and Service for My RAM 1500 Truck. Donna Adkins

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DealerRater Mar 28, 2024

Great experience. Allen in sales and Dustin in finance were professional and knowledgeable. I was in and out in about one hour! Great deal on the vehicle and I couldnt be happier! I would definitely shop at AutoStar again!

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DealerRater Mar 28, 2024

Service dept. was amazing. Nice and helpful. Got my car in before the scheduled appointment and was ready to go not long after.

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DealerRater Mar 28, 2024

Noah was super helpful! Very knowledgeable about the cars he showed me and offered to help further when I come back. Unfortunately I wasn’t able to buy a new car today, but when I do I’ll be looking for Noah!

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DealerRater Mar 27, 2024

Noah was absolutely amazing, kind, curious, understanding and supportive. Although I was unable to buy I will most definitely will be back to him! I felt like he understood me and worked so hard to to try and help. Thanks Noah!

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DealerRater Mar 26, 2024

We had a very pleasant experience at Auto Star. Jorge was awesome and very knowledgeable and friendly. I highly recommend buying a car here. Everyone we encountered were very nice and took good care of us.

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DealerRater Mar 26, 2024

Ben has made the buying experience the best it can possibly be would recommend to anyone

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DealerRater Mar 26, 2024

Noah was extremely helpful helping me find a proper solution. He understood my needs and he will be highly recommended to anyone asking for a recommendation.

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Google Mar 26, 2024

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DealerRater Mar 26, 2024

Pleasant to work with! I was kept informed as to what was happening and Holley was very efficient in dealing with a heavy traffic!

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Google Mar 26, 2024

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DealerRater Mar 26, 2024

It was totally easy working with her. Truly, a pleasurable experience. I appreciate it that I knew her by name and was able to communicate with her by email and phone.

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Google Mar 25, 2024

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DealerRater Mar 24, 2024

The manager that gave of figures threw in a quote with warranty without mentioning it. Caused stress that wasn't necessary...and then told us our payment would be more than we had calculated... But overall great job recovering USAAs dropped ball. Nathan was outstanding.

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DealerRater Mar 24, 2024

Straight to the point and honest car dealership with nice employees. I would go back.

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Google Mar 24, 2024

Staff was very helpful and professional. Our sales person was very helpful in all aspects of our visit. Dealing with the trade in was not painful as some other dealers we have dealt with in the past and made the out the door price was what we had asked for without any haggling. We would be delighted to send our friends to this dealership for their auto needs.

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DealerRater Mar 23, 2024

Took my car for routine maintenance. They were thorough and quick. Friendly technicians. Waiting area clean and comfortable.

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DealerRater Mar 23, 2024

JJ did an excellent job! She was very easy to work with and her follow through was superb. I would highy recommend her and the AutoStar dealership. There are many options when working with an automobile dealership and this one stands out as outstanding!

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Google Mar 22, 2024

Everything went perfect.

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Google Mar 22, 2024

I love going to James Miller. Bought my last 2 vehicles from him. I tell him what I'm looking at, options, pricing, etc. And he helps me narrow down everything I need to the one that's my best "fit".

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DealerRater Mar 22, 2024

Had what i was looking for very nice people clean place would encourage others to come to that place to get a vehicle

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Google Mar 22, 2024

Connie rocks at the Cashier station!

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DealerRater Mar 21, 2024

Brian Sullivan at AutoStar jeep is an excellent customer service rep. He takes initiative, listens to your issue and truly wants to problem solve. He had the required patience to follow through multiple times with my extended warranty company (a hopeless task) and advised me the best way forward. And he's a nice person, communicates well and always has a positive vibe. I appreciate the professionalism and will always service my jeep there.

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Google Mar 21, 2024

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DealerRater Mar 20, 2024

I went online to make my appointment. When I got there, they had no appointment for me but were able to work me in with no problem. Apparently, online appointments do not go thru to them. Great experience overall.

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Google Mar 20, 2024

We are from Michigan and the starter went out on our truck. We called and talked with Holly and she got us in right away and they had it fixed the next day and we were on our way home. I cannot say enough about how good and helpful Holly was and how thankful we are for everyone involved including the mechanics, service, everyone. I will definitely go back if the need arises. Thank you so much!

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DealerRater Mar 19, 2024

Very helpful and courteous. I will do business here again. They went above and beyond

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DealerRater Mar 18, 2024

Very helpful. Great experience Answered all questions. Very respectful. Very professional.. great selection of cars. Nathaniel Patrick and Dale Hollifield are great.

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DealerRater Mar 17, 2024

Could not believe they had my 4 door truck detailed for $1.99! The detail guy did a great job!

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Google Mar 17, 2024

Very friendly and courteous staff great group of people to work with when buying a new vehicle

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Google Mar 17, 2024

Great people and service, the staff seems thorough. Clean comfortable waiting area. Just wish an oil change didn't take over 2 hours (even WITH an appointment)!

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DealerRater Mar 16, 2024

Austin and Gabriel were very helpful and made the process quick and easy. I was given a fair price and would highly recommend that anyone needing a new vehicle give Gabriel and autostar a look.

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